AGL account says i have two connected electricity plans

[qqt163]

Hi, 

I just recently got an agent to transfer an account from an exisiting member in my new house to my name, and after I went online to my account and it is showing that I have two smart saver electricity plans with different contract numbers which doesn't seem right. Is this a glitch? 

[SYED_AGL]

Hi @qqt163 

Thank you for reaching out and letting us know. That doesn’t sound right — you should only have one electricity plan associated with your account. It’s possible there’s been a system error or billing crossover from the previous account holder.

To help you resolve this, I'll send you a direct message to get more details. 

We are here to help!

SYED 

[qqt163]

Hi @SYED_AGL 

Have private messaged you the information!

[SYED_AGL]

Hi @qqt163 

Thanks for sending that through. 

We are looking into this. We will get back to you as soon as possible. 

Thanks for your patience 

SYED