AGL Essentials signup - $100 credit was promised on the first bill.

tedman
Switched-on
3 Replies 3694 Views

Now into our second billing period and NO credit has been forthcoming.  Misleading advertising??

4 REPLIES 4
-Nam-
AGL Moderator
0 Replies 3689 Views

Hi tedman! 

Welcome to the AGL Community! 

The bonus credit is applied to the next available bill from when you've taken up the energy plan, this will be in the account credits section which is generally displayed at the bottom of page 2 or top of page 3 on your bill. If you're not able to see this, please Contact Us and we'll check this with you. 

 

Kind regards, 

 

-Nam-

Nareshgolani
Switched-on
1 Reply 3158 Views

Credit of $100 is not still given to me as promised. 

Kevinkee
Switched-on
0 Replies 2089 Views

Hi, I am also not yet receive $100 credit both in my electricity and gas account after 4 months or in first bill, as promised by the customer service representative when I signed up the internet bundle with electricity and gas, I should have $100 credit in both account. I rang to AGL twice and still no update about this.

 

Is anyone else have the same problem? 

Mike2220
Switched-on
0 Replies 1511 Views

When I signed up to AGL this year I was eligible for a $150 credit also was not honoured.