"Chat with us online" not working

[GC2]

AGL "Chat with us online" always shows "Currently offline".AGL_OnlineChatNotWorking.jpg

[Basil_AGL]

Hey @GC2, 

This generally comes up If you have slow internet or an incompatible browser. May I ask where you are searching this from?

Thanks, 
Basil

[GC2]

Hi Basil,
Just checked my internet speed: 464 (down) / 47 (up) Mbps. For browser, I am using Edge (up to date per Windows).
Tks

[Basil_AGL · Accepted solution]

Hey @GC2, 

Could you try the following; 

1) A hard refresh on the browser

2) Try Chrome or another browser and see if that works. 

Thanks, Basil 

[GC2]

Hi Basil,
1) "Refresh" does not work.
2) It works for Chrome.
Tks a lot