Unable to read daily usage since June 2019

vladimir1
Switched-on
1 Reply 6652 Views

Have contacted AGL numerous times about not being able to read usage on my computer and matter still not resolved. Very disappointing and I feel that AGL is not fulfilling its contractual obligations

3 REPLIES 3
jayden_AGL
AGL Moderator
1 Reply 6649 Views

Hi vladimir1,

 

Welcome to the AGL Community!

 

If you can send me a quick private message with your AGL account number and email address, I'll be happy to investigate this for you.

 

Kind regards,

 

Jayden

vladimir1
Switched-on
1 Reply 6635 Views

Jaydeny thank you for reply. Now I am not receiving any information about my power usage.

My AGL Account number is: 58843962 and my email is: vladimirvinogradoff@hotmail.com 

Hope that you can help me because every time I contact an AGL person they say that they would look into it - but nothing is being done!

jayden_AGL
AGL Moderator
0 Replies 6621 Views

Hi vladimir1,

 

Thank you for getting back to me. We're doing conducting maintenance on a large batch of customers accounts who have a smart meter. As a result, unfortunately these delays in smart meter data are expected.

 

We expect this to be resolved within the next week.

 

Kind regards,

 

Jayden