Cannot download the Download.csv file

vijaych27
Switched-on
1 Reply 5122 Views

Hi,

 

When clicked on the download.csv, it takes me to business customers login page. Are you able to look into this please. I would like to be able to download my usage stats from this file.

 

Regards

Vijay

3 REPLIES 3
Ellen1
AGL Moderator
1 Reply 5105 Views

Hi Vijaych27! 

 

Welcome to AGL Community!! 

 

That sounds really frustrating, we can certainly download your data if you have a smart meter and provide you with an excel spreadsheet. 

 

Please contact our dedicated team on our AGL App or My Account. 

 

Thank you 

Ellen

vijaych27
Switched-on
1 Reply 5091 Views

Sorry, could you provide me some direction on where in "My Account" am I able to contact your dedicated team from.

David_AGL
AGL Community Manager
0 Replies 5089 Views

Hi @vijaych27 , you should see a "Message Us" button in the bottom right of your My Account page, which will allow you to get in touch with us.