Poor Customer Service

[GM1]

The website has no email address.

I have moved hose but my bills are still addressed to the old address.

Shocking follow up and very poor billing resolution.

My rant can be endless and I am considering another provider.

[Deepesh_AGL]

Hi Ramk, I'm sorry to hear about your frustrating experience as I understand how important it is to feel valued and supported. I will send you a private message shortly to get more details and discuss further. Cheers, Deepesh

[Ramk]

Interestingly I got email from customer service and they asked my mobile number so they will contact me and no one called me. Does this team have any managers? or running the customer service by amateurs? Again worst customer service.

[goaboutyourday]

AGL's customer service is so bad. Slow response and waste time. The customer service reps always have attitude issue. Every question took 10 mins to get a reply. They are hopeless. 

[Penny2025]

Totally agree. Not happy with the customer service have to wait for so long for call than a link is sent for chat.  Which forever takes to respond.  So much of a time waster to have a simple question answered.

[SYED_AGL]

Hi @Penny2025 

Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand how frustrating it can be when you’re waiting in the call queue and the business hours come to an end.

To make sure you still receive assistance, AGL has a process in place where, if you’re still in the queue after our call center closes, your call is transferred to our online chat team. This allows us to continue helping you and provide a resolution to your inquiry without you having to start over.

We truly value your patience and understanding, and we’re always working to improve the way we support our customers

SYED 

[ANNOYEDCUSTOMER]

Trying to get AGL to have the correct supply address it has taken me over three weeks to  fix a clerical error

[SYED_AGL]

Hi @ANNOYEDCUSTOMER 

Thanks for reaching out and sorry to hear this trouble. 

If your issue is still pending, please send us your account details via private message, so I can personally look into this for you. 

We are here to help! 

SYED 

[ANNOYEDCUSTOMER]

Is this a private message? let me know and if it is i will update you on my
case. Do you work for AGL which department ??

[SYED_AGL]

Hi @ANNOYEDCUSTOMER 

No this is not a private message. you need to select from public or private message while posting 

Yes I do work for AGL. 

Thanks 

SYED