Hi Danhoppy,
Thanks for being apart of the AGL Community.
If you are a Queensland customer, there has been a hold placed on billing and usage updates whilst we remediate the Government credits.
If you are not a Queensland customer, please contact us with your account details and we will be happy to investigate this further - https://www.agl.com.au/contact-us/social/contact-us
Regards,
Jenna
