MyAccount shows nothing

franva
Switched-on
1 Reply 3682 Views

I have registered MyAccount since April, and moved my Gas and Electricity to AGL since May.

 

I have been waiting for more than a month to see my usage or any other content in My Account website.

I have received several emails which tell me that my account has been set up and they have sent through my account numbers.

 

Unfortunately, nothing can be seen once I logged into My Account online.

myaccount.png

 

 Tried to contact Live Chat in Messenger, I provided my name, email and account number the staff (called Mei) just asked what she can do for me and then no response after that....

 

mei.png

 

 

Please help.

1 REPLY 1
jayden_AGL
AGL Moderator
0 Replies 3670 Views

Hi franva,

 

Can I ask if Mei has been able to resolve this for you via Facebook?

 

Kind regards,

 

Jayden