No usage update for electricity and gas

dennismei
Switched-on
3 Replies 2812 Views

The last electricity usage update was on 29 August 2022, and there is no gas usage information for the current billing cycle at all. I updated the image of gas meter photo and there is no update. The same applied for AGL app and AGL web.

7 REPLIES 7
-Olgi-
AGL Moderator
1 Reply 2802 Views

Hi @dennismei,

 

Welcome to Neighbourhood! 

 

We would need to look into your account to see why this is happening. I'll send you private message to grab your account details from you. 

 

Kind Regards, 

-Olgi-

John60
Switched-on
1 Reply 2790 Views

Same thing happened to me. No updates since 26 Aug then starts again today. Missing all data in between.

_Mark_
AGL Moderator
0 Replies 2775 Views

Hi @John60, I will also send you a private message so that we can take a look at your account. Thanks- Mark.

PeterShane
Conductor
1 Reply 2512 Views

I have not received usage updates for 3 days.  Please check the app...

-Olgi-
AGL Moderator
0 Replies 2509 Views

Hi @PeterShane,

 

Thanks for getting in touch. I'll send you a private message so I can get some account details from you to assist you with your enquiry.

 

Thanks,

-Olgi-

PeterShane
Conductor
1 Reply 2410 Views

My App for usage is 4 days behind.  Nothing reported since last bill

_Mark_
AGL Moderator
0 Replies 2405 Views

Hi @PeterShane, if you're still having issues i'll take a look at it for you as well. I'll just send a private message for details. Thanks- Mark