No usage update for electricity and gas

[dennismei]

The last electricity usage update was on 29 August 2022, and there is no gas usage information for the current billing cycle at all. I updated the image of gas meter photo and there is no update. The same applied for AGL app and AGL web.

[-Olgi- · Accepted solution]

Hi @dennismei,

Welcome to Neighbourhood! 

We would need to look into your account to see why this is happening. I'll send you private message to grab your account details from you. 

Kind Regards, 

-Olgi-

[John60]

Same thing happened to me. No updates since 26 Aug then starts again today. Missing all data in between.

[_Mark_]

Hi @John60, I will also send you a private message so that we can take a look at your account. Thanks- Mark.

[PeterShane]

I have not received usage updates for 3 days.  Please check the app...

[-Olgi-]

Hi @PeterShane,

Thanks for getting in touch. I'll send you a private message so I can get some account details from you to assist you with your enquiry.

Thanks,

-Olgi-

[PeterShane]

My App for usage is 4 days behind.  Nothing reported since last bill

[_Mark_]

Hi @PeterShane, if you're still having issues i'll take a look at it for you as well. I'll just send a private message for details. Thanks- Mark