Hi @Steveww,
Thanks for reaching out. Sometimes when your bills get adjusted due to estimated reads or some other reasons. it just simply reissue the the adjusted bill and that particular bill is typically not send out again but it shows on your next bill with all the adjustments, in that case you have to contact us to request those bills to keep in your records.
If you're still experiencing the problem, please feel free to send us a private message with your account number. So we can look into it right away and get back to you with a solution as soon as possible.
SYED
