Setting up direct debit

[Maxie]

Having trouble setting up direct debit and paying for my internet account - went in numerous times but didn’t accept details - eventually accepted payment (but it was late of course and I was charged a fee) Just tried to set up DD for the latest account and still won’t accept details! Couldn’t even pay the bill directly!

[SYED_AGL]

Hi @Maxie,

Thanks for reaching out.

Setting up a Direct Debit is usually a straightforward process, but I completely understand that issues can come up — and I’m more than happy to help you personally with this.

If you're still experiencing the problem, please feel free to send us a private message. I’ll look into it right away and get back to you with a solution as soon as possible.

Looking forward to resolving this for you.

SYED