Error with Digital System

J_Brumler
Switched-on
1 Reply 371 Views

Since the update to a digital metre I have not been getting the Feed In that I used to. It was consistantly c$200+ per qtr but is now virtually nothing. The solar is working, the app confirms that and I've spoken to a Solar Electircian who also confrims that. I am aware that AGL have had a scalling issue when exporting the rate in billing. Could you pleaseinvestigate as I've most likely over paid this last year. I had an online chat back in Nov and was told that someone would fix the issue. I even sent through a spreadsheet that clearly shows the change. I've now had another crazy bill and am getting sick of no response. Thanks Judith

1 REPLY 1
-Olgi-
AGL Moderator
0 Replies 367 Views

Hi @J_Brumler,

 

Welcome to AGL Neighbourhood!

 

We would need to look into your account to find out why this is occurring. I'll send you a private message to grab your account details from you.

 

Kind Regards,

-Olgi-