Credit card details not updating

[Angela01]

This seems pretty glitchy.

Credit card details not updating, or at least, not displaying the update.

Keeps telling me it's updated but lists the old card's last 4 digits.

Have tried a few things: 01) adding a card alongside the old one - didn't work

02) Deleting the old card, then adding a new one - nope it kept the old card in memory and is at least displaying the old card's final 4 digits.

03) Tried the above with some logouts in the hope that might "refresh" something.

This seems like something that should be pretty easy. 

[JGibbs]

I have tried to pay but it wont let me

[JGibbs]

Ok, ill try once more. Then ill wait for you to call.

[SYED_AGL]

Hi @JGibbs

Thanks for reaching out. 

If you're still experiencing the problem, please feel free to send us a private message. I’ll look into it right away and get back to you with a solution as soon as possible.

Looking forward to resolving this for you.

SYED 

[Jr55]

Hi SYED

i have a dozen people  looking at the issue  each time no result.

The last told me it would take a long time as the software had to be updated.

yet another waste of my time, with many hours waiting on the end of the phone to be told we’ll get back to you. 
No one dose.

A bunch of useless people wasting my time.

I have decided to ditch AGL especially after the lowered their Solar feed back to 4 cents. Then they sell it back to me for 48cents.

a rip off.

but thanks for coming  have a good day.

[SYED_AGL]

Hi @Jr55 

Thanks for reaching out again.

I’m really sorry to hear that this issue might still be ongoing. If that’s the case, could you please send us your account details via private message? I’d like to personally look into this for you and make sure we get it resolved as soon as possible.

Apologies for the inconvenience this has caused, and thank you for your patience while we work through it.

SYED

[Jr55]

Hello SYED,
A number of of personal have tried and it has not worked.
When I try and put my new credit card in with a new number, it always reverts to the old number.
Details are
Email[Removed private information
A/C No.[Removed private information

Address [Removed private information]

[SYED_AGL]

Hi @Jr55,

Thanks for reaching out again — I appreciate you taking the time to speak with me earlier.

Following up on our phone conversation, particularly the second call which was unfortunately disconnected, I just wanted to check in and see if you could please send through a screenshot of the error you’re experiencing on your online account.

This will help us better understand the issue and work on getting it resolved as quickly as possible for you.

Looking forward to your reply, and thanks again for your patience.

SYED