Cannot log in into my account

Catax_AGL
Switched-on
2 Replies 1243 Views

Hi there AGL

Seems I have the same problem as many other AGL account online users recently - cannot log in, after several attempts the same message pops up:

Something unexpected happened. We're currently unable to load your account.
Please try again shortly or message our team for help.

This keeps happening since updating the account log-in email address (by an AGL customer support person, over the phone).

Please advise asap, thanks!

Cheers George

3 REPLIES 3
Catax_AGL
Switched-on
0 Replies 1241 Views

Looks like the problem corrected itself after another fresh log-in attempt - am now in, yay!!

TripHammer4682-
Switched-on
1 Reply 1030 Views

Just won't allow me to log in new account

 

 

 

-Olgi-
AGL Moderator
0 Replies 1027 Views

Hi @TripHammer4682-,

 

Welcome to AGL Neighbourhood!

 

When logging to My Account for the first time, you will need to register as a new user by clicking on 'New user? Register now' tile. Once your registration process is completed, you will be prompted to set up password. 

 

Going forward you'll then be able to log into My Account using your email and password you created. 

 

Please do let us know if this hasn't resolved the error, so that we can help you further.

 

Kind Regards,

-Olgi-