hopeless web site

DLW
Switched-on
1 Reply 827 Views

Why does your site offer me the opportunity to pay a bill under bill history that under Transaction history it says that I have already paid?

3 REPLIES 3
David_AGL
AGL Community Manager
2 Replies 820 Views

If the bill was recently paid, the account balance can take up to 2 business days to update. You should see a message like this informing you of the pending payment:

 

 

 

 

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DLW
Switched-on
0 Replies 819 Views

It was paid many months ago. -- 
 

-Olgi-
AGL Moderator
0 Replies 804 Views

Hi @DLW,

 

Thanks for reaching out. I have deleted your email address from public post to protect your security and privacy. I'll send you a private message to grab your account details from you, so that I can look into this further for you.

 

Kind Regards,

-Olgi-