Can't switch plans using website

Mr_Steve
Semiconductor
2 Replies 292 Views

When trying to change to a more cost effective GAS plan the website won't let me. It simply says "We're having some issues accessing the right data. Please try reloading the page" I've tried different browsers. Same problem over and over again.

6 REPLIES 6
CPS
Switched-on
0 Replies 279 Views

I am experiencing exactly the same problem.

megan_AGL
AGL Moderator
1 Reply 265 Views

Hi Mr_Steve,

 

We are sorry to hear that you are having issues with our website, can you confirm if you are still facing this issue?

 

Kind regards,

 

Megan

Mr_Steve
Semiconductor
1 Reply 253 Views

Yes. Still won't work. 

megan_AGL
AGL Moderator
1 Reply 234 Views

Hi Mr_Steve,

 

We have forwarded this feedback to our digital team to resolve the underlying issue causing this to happen.

 

In the meantime we would suggest using the AGL My Account to swap your plan, alternatively you can contact us for assistance over the phone or message https://www.agl.com.au/help-support/contact-us.

 

Kind regards,

 

Megan

Mr_Steve
Semiconductor
1 Reply 231 Views

I am using the agl my account to try and switch plans. This is where I see the error.

megan_AGL
AGL Moderator
0 Replies 229 Views

Hi Mr_Steve,

 

Thank you for your response. 

 

In this case we would recommend to contact us via webchat or phone so we can assist you while this issue is being rectified.

 

Kind regards,

 

Megan