Can't switch plans using website

[Mr_Steve]

When trying to change to a more cost effective GAS plan the website won't let me. It simply says "We're having some issues accessing the right data. Please try reloading the page" I've tried different browsers. Same problem over and over again.

[CPS]

I am experiencing exactly the same problem.

[megan_AGL]

Hi Mr_Steve,

We are sorry to hear that you are having issues with our website, can you confirm if you are still facing this issue?

Kind regards,

Megan

[Mr_Steve]

Yes. Still won't work. 

[megan_AGL]

Hi Mr_Steve,

We have forwarded this feedback to our digital team to resolve the underlying issue causing this to happen.

In the meantime we would suggest using the AGL My Account to swap your plan, alternatively you can contact us for assistance over the phone or message https://www.agl.com.au/help-support/contact-us.

Kind regards,

Megan

[Mr_Steve]

I am using the agl my account to try and switch plans. This is where I see the error.

[megan_AGL]

Hi Mr_Steve,

Thank you for your response. 

In this case we would recommend to contact us via webchat or phone so we can assist you while this issue is being rectified.

Kind regards,

Megan