Addresses on Internet Bill Confusion

[Dean_Hope]

Hi

I have a holiday apartment in Newcastle for which I have AGL as my internet provider.

Since Oct 2025, my internet bill is now showing both the service address and billing address as the same which is incorrect.

It should be: [removed personal details]

Can you look into this and set it back to the above?

Best regards

Dean Hope

[removed personal details]

[Basil_AGL · Accepted solution]

Hey @Dean_Hope, 

We’ve removed your personal details as this is a public forum to keep your information safe.

Have you tried updating your mailing address through My Account first? Here’s how:

1. Sign in to My Account.
2. Select your name in the top right corner, then go to Profile.
3. In the Personal Details tab, go to Mailing address and select Chat.
4. A chat window will open, and our AGL Assistant will help you update your mailing address.

If you’ve already tried that and still need help, the next best thing is to use our AGL Assistant directly via the AGL app or website – it’s the quickest way to get this sorted.

Cheers, Basil

[roonwhit]

There is no indication on the NBN accounts of the service address, unlike the gas accounts.

The service address needs to be added to all NBN accounts in addition to the mailing address.