Welcome to your AGL Rewards experience! - Not really an experience when it doesn't work

Vivalazuzu
Switched-on
1 Reply 7089 Views

Hi,

 

Unfortunately every time I log into my account and go the "Rewards" tab i get the below issue. This has happened ever since i signed up with AGL and although it says "Check back soon" I don't believe that is the case seeing as it has now been over a month of "checking back".

 

Can you please advise if the rewards section will be rectified or not?

 

Look forward to your response.

 

Regards,

 

Joe

 

AGL Reward Issue.PNG

3 REPLIES 3
jayden_AGL
AGL Moderator
1 Reply 7080 Views

Hi Vivalazuzu,

 

Welcome to the AGL Community!

 

There can be a few causes of this error and you can troubleshoot these here: AGL Rewards - unavailability in My Account FIXED.

 

If this page doesn't help, please shoot me a private message with your AGL account number and address so that I can lend a hand.

 

Cheers,

 

Jayden

Vivalazuzu
Switched-on
1 Reply 7067 Views

Hi Jayden,

 

Unfortunately after clearing my cache, deleting my browser history and trying another PC I still cannot access the Rewards Tab. Same Error.

 

Is there another solution or am I wasting my time here?

 

Kind regards,

 

Joseph

jayden_AGL
AGL Moderator
0 Replies 7063 Views

Hi Vivalazuzu,

 

As mentioned, I'll kindly ask you to send me a quick private message (you can do this by clicking on my username - "jaydeny") including your AGL account number and address so that I can lend a hand.

 

Cheers,

 

Jayden