AGL rewards in perpetual loop - have multiple AGL accounts

Looptheloop
Conductor
1 Reply 10195 Views
 
5 REPLIES 5
jayden_AGL
AGL Moderator
1 Reply 10190 Views

Hi Looptheloop,

 

Welcome to the AGL Community!

 

Having multiple accounts can unfortunately cause headaches, but it's nothing that we can't work around. If you can shoot me a quick private message (by clicking on my username "jaydeny") with your AGL account number(s) and address, I'll be happy to lend a hand.

 

Cheers,

 

Jayden

Looptheloop
Conductor
1 Reply 10188 Views

 Hi Jaydeny,

Thanks for offering to help fix this problem

My account number is  [edited to remove personal info]

We have both gas and electricity supply for both addresses under this account number.

I have tried clearing the cache on Microsoft Edge but this hasn't cleared the problem

jayden_AGL
AGL Moderator
1 Reply 10181 Views

Hi Anne,

 

Thanks for getting back to me!

 

I've taken a look at your account and I've fixed up this issue for you. As a result, you'll get an email very soon prompting you to re-register for our online services. Could you please follow the prompts within this email and log back in?

 

Let me know how you go.

 

Kind regards,

 

Jayden

Looptheloop
Conductor
1 Reply 10168 Views

Thanks jayden - the link worked and I now have rewards as an option. Was dreading how long this may take to resolve but sorted out really quickly. Thank you

jayden_AGL
AGL Moderator
0 Replies 10161 Views

Hey Looptheloop,

 

This is great to hear!

 

Thank you for letting me know and for the kind words.

 

Cheers,

 

Jayden