AGL rewards in perpetual loop - have multiple AGL accounts

Looptheloop
Conductor
1 Reply 8396 Views
 
5 REPLIES 5
jaydeny
AGL Moderator
1 Reply 8391 Views

Hi Looptheloop,

 

Welcome to the AGL Community!

 

Having multiple accounts can unfortunately cause headaches, but it's nothing that we can't work around. If you can shoot me a quick private message (by clicking on my username "jaydeny") with your AGL account number(s) and address, I'll be happy to lend a hand.

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
Looptheloop
Conductor
1 Reply 8389 Views

 Hi Jaydeny,

Thanks for offering to help fix this problem

My account number is  [edited to remove personal info]

We have both gas and electricity supply for both addresses under this account number.

I have tried clearing the cache on Microsoft Edge but this hasn't cleared the problem

jaydeny
AGL Moderator
1 Reply 8382 Views

Hi Anne,

 

Thanks for getting back to me!

 

I've taken a look at your account and I've fixed up this issue for you. As a result, you'll get an email very soon prompting you to re-register for our online services. Could you please follow the prompts within this email and log back in?

 

Let me know how you go.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
Looptheloop
Conductor
1 Reply 8369 Views

Thanks jayden - the link worked and I now have rewards as an option. Was dreading how long this may take to resolve but sorted out really quickly. Thank you

jaydeny
AGL Moderator
0 Replies 8362 Views

Hey Looptheloop,

 

This is great to hear!

 

Thank you for letting me know and for the kind words.

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.