Redeem offer doesn’t work

[Mummybear]

When I click on the redeem offer on the AGL rewards (it doesn’t matter what gift card I click) it just takes me back to the same page. Even when I try and click redeem offer and tell it to open in a new tab it doesn’t do anything either, it just goes back to the same AGL page. 

am I doing something wrong with trying to access? I am logged into my account. 

[Deepesh_AGL]

Hi Mummybear, Thanks for reaching out. I will send you a private message shortly to get further details so we can resolve your concern. Cheers, Deepesh

[flam73]

I am having the exact same problem. Please help me too. Very frustrating. Tried on different devices and still having the same problem.

[Deepesh_AGL]

Hi flam73, There is potentially an error in setup which is resulting in your experience. I'll send you a private message shortly to discuss further. Cheers, Deepesh

[Venu]

Having same problem. Why private messaging? You could just put the solution here so would be helpful for others

[Basil_AGL]

Hey @Venu, 

Sorry to hear you having some trouble with this! Is this problem happening for you on mobile or desktop? 

Thanks, 

Basil

[Venu]

Hi,

It was on the mobile. It has worked on a desktop.

Thank you.

Kind regards,

Venugoban.

[Basil_AGL]

Hey @Venu, do you use an Apple or Android phone? 

[Venu]

I was using iPhone, but i purchased the gift cards via desktop.

Kind regards,

Venugoban.

[Basil_AGL · Accepted solution]

Hey @Venu, so we are aware that customers using an iPhone or iPad are not able to tap through due to Safari blocking pop-ups. As a workaround, you can prevent pop-ups from being blocked by toggling off Settings > Safari > Block Pop-ups.

Thanks,

Basil