incorrect usage and rates

[andrewthomp]

I have been with agl for about a month and just installed solar 1 week ago. The usage and rates were all correct until today and matched my usage in my battery/ solar inverter app. Then today all the usage has changed dramatically showing 15kw and 17 kw used the last two days respectively when in fact my usage from the grid was leas than half a kw.

The historical usage is all wrong and suddenly all my rates have changed also

tried the online chat but got nowhere 

is the ombudsman my only solution ? 

[ChrisE_AGL]

Hi @andrewthomp 

It does seem unusual that it would increase out of nowhere, I'm going to send you a Private Message to look into this further for you. 

Thanks, Chris

[Lester]

Andrew, I would contact your solar / battery installer asap, they should be your first point of contact in such a situation . . . recent solar install and things not adding up.

Installers are hopeless sometimes, often rushing one of the most important part of the install, the testing and commissioning, wiring can often be incorrect, sometimes showing solar production added to usage !

Ok, from what you posted, things looked ok, but then all of a sudden changed for the usage and tariffs ?

Obviously some of that might be on AGL, possibly their app, which is having all sorts of issues now for some users.

Regardless, talk to your solar / battery supplier to advise the issue, ask them to look in the back end to see if things look ok there, and perhaps with your DNSP feedback.

Good luck.