Updated AGL app today and now it will not even open!

Christw2
Conductor
2 Replies 3684 Views

Since I have updated app with the latest update it won’t even open! I have tried dozen of times and rebooted ipad but still will not open. After a while it just shuts own, terrible.

12 REPLIES 12
NeilC
Powerhouse
2 Replies 3078 Views

@Christw2 

 

I suggest that you remove the app from your Ipad.

Reboot the Ipad

Re-install the app.

 

These sort of things happen occasionally on all platforms.

Cheers Neil


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Christw2
Conductor
0 Replies 3073 Views

Neil,

Thanks for your reply! I tried to do exactly what you suggested (Twice) but it made NO difference whatsoever! I did actually get to the sign in page once, but as soon as I clicked “Sign In” the app just crash. Whoever updated the app has definitely screwed it up on the ipad anyway!

I will just use the AGL online sign in at least that works.

 

Chris.

Christw2
Conductor
1 Reply 3054 Views

Problem has not been resolved and AGL app still will not working

Alakshendra
AGL Moderator
1 Reply 3039 Views

Thanks for reaching out. We wanted to clarify what you are seeing after you tap 'Sign In.' Is the app crashing or are you seeing a full screen error screen? This information may assist us in helping resolve the issue you might be facing. Thanks 

Christw2
Conductor
1 Reply 3038 Views
The app crashes as soon as you touch sign in! I have tried about 20 times over a 5 day period but definitely has issues!

Mr C Woollard.

Sent from Chris's iPad
NeilC
Powerhouse
1 Reply 3034 Views

@Christw2 

 

Chris,

 

You appear to be an isolated person in regard to the app update.

 

Normally there appears "SAME FOR ME", etc etc.

I have a mate that uses the "I" products and he has not noticed any issues.

 

My android phone and tablet are not showing any issues.

 

Not being an "I" user but being a programmer, for me to compile for a mac only requires a few changes in my programming commands.

 

Mac's are only a version of Unix, so my compiler allows me to compile for Linux / Unix systems, I am a linux user and the programmes that I write seem to work just as well (just quicker) on linux systems.

Cheers Neil


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Christw2
Conductor
1 Reply 3029 Views

Hi Neil,

I hear what you are saying but I am using an ipad and my iphone does exactly the same thing, not sure why there has been no-one else saying “This happened to me” I can’t answer that but annoying for me as I have tried everything. I have tried everything to resolve this but weird it happens on both ipad and iphone! So obviously an apple issue.

regards,

Chris.

NeilC
Powerhouse
1 Reply 3027 Views

@Christw2 

Chris,

 

Have you checked that your Ipad and Iphone  are at the correct IOS to run the latest APP Version.

Cheers Neil


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Christw2
Conductor
1 Reply 3023 Views

NeilC,

Definitely running the latest ios update that is available. Don’t worry about it I am ow getting used to using the online version. I am going to delete the app!

 

regards,

chris.