Smart meter not sending data to read on App out for six days.

Fairways
Semiconductor
2 Replies 2415 Views
 
6 REPLIES 6
_Mark_
AGL Moderator
3 Replies 2406 Views

Hi @Fairways, welcome to the Neighbourhood!

I'll need to take a look at the account to help you with this, so I'm sending you a private message!

Thanks,
Mark.

twizy
Conductor
0 Replies 2405 Views

Hi Mark could you look at mine too have not shown any readings since 25/8/22

 

Thamks Grant

Fairways
Semiconductor
0 Replies 2398 Views
Hi

I have found out from an AGL chat service that my data was on hold as was all NSW to update the National Database (sounds like BS).
Pity AGL could not put a message up on the App (would not be rocket science).

Fairways
Fairways
Semiconductor
0 Replies 2376 Views

I find this discussion group very confusing. I thought i was replying to Mark privately, however my reply ended up in the discussion. 
However although i did get an answer from the AGL chat ? Which was useless as it did not give a fix date. 
i believe AGL should stop relying on customers to investigate AGL’s problems and not rely on neighbourhood groups and on off shore chat and useless chat bots. 

In summary AGL should take responsibility on fixing their issues not leaving it to their customers to find out what is going on. A simple email system with a case number to a support desk would be a good start. 

Unhappy AGL customer. 

BOB81Z
Switched-on
1 Reply 2209 Views

Hi I am also having this issue

_Mark_
AGL Moderator
0 Replies 2174 Views

Hi @BOB81Z, Welcome to Neighbourhood! I'll just need to send you a private message so we can check out what is happening on your account. Cheers- Mark.