Help & Support

AGL App

Questions, discussions and feedback on the AGL mobile app

Paypal Payment not supported online / mobile app

RajG
Switched-on
‎02-06-2021 01:51 PM
1 Reply 3360 Views

Paypal Payment not supported online / mobile app

 

Unable to make a payment as paypal option is not proceeding to paypal secure payment instead logging me out of my online account. Please fix asap. I need to make my payment before 03/06/2021 as my payment due on the day.

Reply
4 REPLIES 4
David_AGL
AGL Community Manager
AGL Community Manager
‎03-06-2021 02:24 PM
1 Reply 3356 Views

Hi @RajG , I've noticed the same thing when trying to pay my bill. I've asked the tech team to look into it.

Reply
0 Likes
Like
Kelvincsw
Switched-on
‎03-06-2021 08:25 PM
1 Reply 3352 Views

I'm also trying to pay my electricity bill using the PayPal option but it kept showing there's error. My bill due tomorrow, please let me know whether the tech team has fixed it. Thanks @David_AGL

Reply
0 Likes
Like
David_AGL
AGL Community Manager
AGL Community Manager
‎07-06-2021 02:57 PM
1 Reply 3337 Views

@Kelvincsw I was able to use PayPal to pay last night, so I believe the issue is resolved.

Reply
0 Likes
Like
Kelvincsw
Switched-on
‎07-06-2021 05:08 PM
0 Replies 3332 Views

@David_AGL Because my bill was due the next day and it still wasn't working, in the end I chatted with tech support on the AGL website and they directed me to this link https://www.agl.com.au/help-support/energy/billing-and-payments/payments/pay-your-bill-now and paid my bill via PayPal from there. Just had to manually put in the reference number and amount due.

Reply