Messaging Service

ng771
Switched-on
3 Replies 1027 Views

In the app and on the website chat function is not working. Message button won't work on the site and messages present with a ! in the app.

3 REPLIES 3
David_AGL
AGL Community Manager
0 Replies 1023 Views

Hi @ng771 , can you please confirm if you're still seeing this issue? I just took a quick look on My Account and the app, and the Messaging tool is working correctly for me.

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ng771
Switched-on
0 Replies 1003 Views

Hi David,

 

I checked when you replied and it seemed fine. However I have just logged in again on the app and none of my messages will send. I'm yet to check on the website to see if that chat function works for me. It's happened a number of times now.

David_AGL
AGL Community Manager
0 Replies 1000 Views

@ng771 thanks, could you please add a screenshot of what you're seeing (private message it to me if you like) and I'll ask the tech team to investigate it.

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If a post answers your question, please click MARK AS SOLVED. This helps others in the community find the answers they're looking for.