Linking my electricity account

Neen
Switched-on
1 Reply 912 Views

How do i link my electricity account in the app

1 REPLY 1
NeilC
Powerhouse
0 Replies 908 Views

@Neen 

 

Looks like you have to add the account through your My Usage page.

 

The help / instructions can be found at https://www.agl.com.au/help-support/energy/manage-your-account

 

Click on the link and a new Web page will be started for you.

 

However, I can not find how to add your account to your My Usage page, it appears the first account needs to be added by the help desk. (You can add a second account though?)

 

To contact AGL go to https://www.agl.com.au/help-support/contact-us

Chat and Phone appear to be very busy at the moment, so be prepared  to wait a while.

 

If you are sitting at a computer I think that using chat is better as you get a loud Ding when a message is sent, if you are wandering around the using phone support may be better as you can walk around while waiting in the cue.

 

I still would suggest that you create your My Account on the web if you have not done so before.

 

Hope this helps

 

 

Cheers Neil


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