Error accessing “My Telco - view my services”

[lcyjyn]

I’m trying to access telco services both on the app and on the website, but unable to load the page on multiple devices. Is anyone else having the same issue? Thanks in advance

[ChrisE_AGL]

Hi @lcyjyn 

It's great to hear that you've tried different devices and areas, i'm sorry to hear you are still having trouble. 

Are you able to provide further information on the issue, is it just that the page is not loading or are you getting an error message pop up? and is it only the 'view my services' page? 

Thank you, Chris

[lcyjyn]

Hi Chris,

Thanks for getting back to me. The page appears to get “stuck” on loading, and on refreshing I get an error message stating “

Unable to load internet and mobile services

Please select 'Overview' or 'Back' in the top left of your screen to go back and try again.” 

The other areas of the app (gas, electricity) are unaffected and I can access them without issue.

Lesley me know if there’s any other info you need

[ChrisE_AGL]

Thank you for providing the further information @lcyjyn 

It might be that your telecommunications account has gone through migration which is why your energy section is still functioning. If you contact our support team they'll be able to take a closer look at your telecommunications account and further advise.

Thank you, Chris