Connection in progress

Michael_Huntt
Switched-on
2 Replies 173 Views

 

Connection established 1 June. Now 16th July and app is still saying 'connection in progress'.

Supply is live but app won't display electricity account information.

Gas was connected same day and no issues with app for gas connection 

4 REPLIES 4
ChrisE_AGL
AGL Employee
0 Replies 130 Views

Hi @Michael_Huntt 

Our team is aware of a current issue with data being pushed through for electricity accounts and working on resolving this. 
I'm going to send you a Private Message to collect some account information so I can look into this further for you.

Thank you, Chris

Minmim
Semiconductor
1 Reply 46 Views

I signed up since 31st July 2026, and still unable to view any electricity data usage.

 

Can yoy please help.

 

 

Michael_Huntt
Switched-on
1 Reply 41 Views

Open a live chat in the app and have them reset your app/account 

Minmim
Semiconductor
0 Replies 38 Views

I ask agent to reset and still dont have data. I logged out and check. Data pending.

 

I joined chat again, the agent said they are aware there' issue which I knew hut how long is this issue going to be. So frustrated that i cannot see usage