Billing in App doesn’t work

Bellantshell
Switched-on
2 Replies 528 Views

Hey peeps I’ve reloaded the app but still billing doesn’t work on my iPhone .. message says  “I t’s not you it’s us”… but just spins around and doesn’t connect to my bills. 

4 REPLIES 4
Panda
Super Charger
1 Reply 461 Views

Hey there Bellanthshell,

Given this was ~6 weeks ago I assume the issue isn't reoccurring... but if it's still hanging around I can suggest some options for iPhone specifically. 

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Bellantshell
Switched-on
1 Reply 457 Views

Hey panda yes it’s still not working. Love any tips. I’ve tried deleting and re installing but no luck with that one. 

Panda
Super Charger
0 Replies 453 Views

Few ideas for you given you've already tried reinstalling the app/made sure it's the latest version:

 

  • Settings => General => iPhone Storage => AGL => Offload App (it's a restart app button, works similar to reinstalling)
  • Restarting phone
  • Trying to load it on both WiFi and 4g
  • Additional links with mobile issues don't appear to have anything for you here, but you might want to look if you haven't here and here
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David_AGL
AGL Community Manager
0 Replies 441 Views

@Bellantshell , if the above does not work, please shoot me a private message (click  my name) with your account details and I'll pass it on to the tech team for investigation.

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