App does not show current usage. Has trouble connecting to my account details

Andrewtikki
Transformer
37 Replies 17883 Views

My AGL app won't show any data for my gas and power.

Click on usage - top left corner has "Connection in progress" Photo of a man next to a light and tv set up in the background.

 

Has been like this for days. Have tried deleting and reinstalling app to fix issue. 

 

Any help would be great,

 

Thanks!

52 REPLIES 52
Unhappy1970
Semiconductor
0 Replies 4953 Views

This app has been a waste of time. It has never worked and won’t show my account. All I get is some stupid rain drop image.

hesarah
Switched-on
0 Replies 3449 Views

Hi, i am having the same issue. Quick solution would be awesome

Keren84
Switched-on
0 Replies 3436 Views

I am having the same issue and have only just started with AGL 

David_AGL
AGL Community Manager
0 Replies 3414 Views

@Keren84 , if you've recently joined AGL you will see this error message when you access the app. Check back in a little while.

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Unhappy1970
Semiconductor
0 Replies 3409 Views

Hi David_AGL - how long is a “little while”. I have now been waiting weeks and the app is still giving the error message.

David_AGL
AGL Community Manager
0 Replies 3396 Views

@Unhappy1970  So you have been connected for weeks but you are still receiving the "Connection in Progress" error message in the app?

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If a post answers your question, please click MARK AS SOLVED. This helps others in the community find the answers they're looking for.
RJSTYLES
Switched-on
2 Replies 3504 Views

AGL Energy App is not showing my electricity and solar usage from 02/10/2019.

I have updated the app to the latest version available but still no data displayed.

TeenaG
Switched-on
0 Replies 3479 Views

I’m having the same problem - data is missing since the 3.10. 

Truffledunk
Switched-on
0 Replies 3335 Views

Same with mine

Elvis
Switched-on
0 Replies 3315 Views

My app is not showing daily updates since mid November