App does not show current usage. Has trouble connecting to my account details

[Andrewtikki]

My AGL app won't show any data for my gas and power.

Click on usage - top left corner has "Connection in progress" Photo of a man next to a light and tv set up in the background.

Has been like this for days. Have tried deleting and reinstalling app to fix issue. 

Any help would be great,

Thanks!

[Brigette]

Mine is doing the same, I don’t know how to fix it.

[Silverberry6]

I have the same issue and have deleted and reinstalled without success.  If you would please look into this that would be appreciated- just transferred to AGL 

[David_AGL]

Hi @Silverberry6 , if you've just transferred to AGL it's likely just a matter of waiting a week or so for your account and usage to be fully available.