App does not show current usage. Has trouble connecting to my account details

[Andrewtikki]

My AGL app won't show any data for my gas and power.

Click on usage - top left corner has "Connection in progress" Photo of a man next to a light and tv set up in the background.

Has been like this for days. Have tried deleting and reinstalling app to fix issue. 

Any help would be great,

Thanks!

[Unhappy1970]

This app has been a waste of time. It has never worked and won’t show my account. All I get is some stupid rain drop image.

[hesarah]

Hi, i am having the same issue. Quick solution would be awesome

[Keren84]

I am having the same issue and have only just started with AGL 

[David_AGL]

@Keren84 , if you've recently joined AGL you will see this error message when you access the app. Check back in a little while.

[Unhappy1970]

Hi David_AGL - how long is a “little while”. I have now been waiting weeks and the app is still giving the error message.

[David_AGL]

@Unhappy1970  So you have been connected for weeks but you are still receiving the "Connection in Progress" error message in the app?

[RJSTYLES]

AGL Energy App is not showing my electricity and solar usage from 02/10/2019.

I have updated the app to the latest version available but still no data displayed.

[TeenaG]

I’m having the same problem - data is missing since the 3.10. 

[Truffledunk]

Same with mine

[Elvis]

My app is not showing daily updates since mid November