AGL Rewards BP fuel offer

[Cathie]

I am unable to activate the BP fuel offer. I get into the account, I get as far as ACTIVATE OFFER, then I get "Something went wrong. Please try again later."

This has happened on my phone as well as home PC.

I rang customer support and spoke to 2 separate people. Some changes were made so my husband's name is on the account but I still can't access the offer. It was suggested I try from a different browser. It didn't work. The last suggestion was that I try from a completely different PC. I was assured it would work.

I tried from the PC at work today and I still get "Something went wrong". I don't know how to fix it.

[Lester]

..

Are you in SA by chance ?

A similar thread came up 3 weeks ago, here . . .

https://neighbourhood.agl.com.au/t5/My-Account-Ideas/BP-Petrol-Rewards-in-South-Australia/idi-p/3870... 

No replies there from AGL though.

[Natalie-AGL]

Hello Cathie, 

I am sorry to hear that that you have not been able to activate the BP offer and can appreciate how frustrating this would be. 

So that we can take a further look into this for you, I'll send you a message and get some details from you. 

Kind Regards, 

Natalie 

[geoffsands]

I have the same problem. although since i first triedi get this error message instead (attached).

nowhere on  the bp app does it give me tbe option to link