Credit/Balance transfer - Pay gas bills from credit of electricity account

Pseudo68
33 Replies 50569 Views

Need a feature to pay gas bills from the credit of electricity account, rather than needing to contact AGL support.

36 Comments
ocb
Switched-on

HI,

 

New poster here. Its disappointing to see that the solar feed-in tariff credit isn't automatically transferred to the gas account and despite 2 years since this idea has been put forward, this has yet to be implemented. 

 

As someone who has only recently added a large solar system to the house, I found it attractive to have my mobile and internet rolled into the AGL ecosystem and largely paid for by the feed-in tariff credits. 

 

Could we please look at those services added to being paid for by any credits? I'm sure it makes very good business sense to have balances transferred to those services than it is to simply refund as cash and have customers spend their money elsewhere with other telcos. 

Taipan
Starter

Surprised this no brainer feature has not been implemented yet.

briz
Starter

(2 years and this hasn't been implemented), I'd like to see this "Customer Service" feature too.

 

When my current contract expires I'll be off if this hasn't been introduced.

 

Pseudo68
Switched-on

I made this suggestion back in June 2019 and it seems others want this feature too.  So what is the status of this request made 5 (FIVE) Years ago?

Gumwallaby
Semiconductor

Yep.  Excellent idea and needed.  Will cut down calls and messages to AGL

Pseudo68
Switched-on

Do AGL really care about their customers?   Check out when the request was made and how many customers are asking for that feature to be implemented.  tsk tsk tsk