About Pseudo68

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Pseudo68 Switched-on
4 weeks ago

Re: Credit/Balance transfer - Pay gas bills from credit of electricity account

Hi David, Ok, I logged into the My Account page.Clicked Message Us..Virtual Assistant popped up.. typed in my requirement.. it then transferred me to an agent (8 minutes)…I requested “I would like to pay my Gas bill amount owing from my electricity credit”agent asked me “Should I transfer the total credit amount or only the due amount of $nn.nn?”Anyway, it was processed in the end with long response delays from the agent because it’s not live chat but rather a messenger service.Really can’t wai ...
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Pseudo68 Switched-on
16-03-2021

Re: Credit/Balance transfer - Pay gas bills from credit of electricity account

Thanks @David_AGL for following up. It's just annoying that we need to call AGL.. then hear all the ACR options.. select the right option.. (if not go through the ACR options again)... then enter the account number, then enter date of birth.. wait for verification.. then wait.. wait for available AGL operator... and then once an operator picks up the call go through the rigmarole of requesting to pay gas from the electricity credit.. wait for that to be processed.. etc.. "get a reference numb ...
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Pseudo68 Switched-on
22-02-2021

Re: Credit/Balance transfer - Pay gas bills from credit of electricity account

Hi AGL, I've requested this on June 2019 and just wondering why the status is still Under Consideration and not Under Development? (considering so many others are also asking for this feature - including quite a few likes).
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Pseudo68 Switched-on
28-12-2020

Re: Credit/Balance transfer - Pay gas bills from credit of electricity account

Hi AGL, It's been 1.5 years since requesting this feature. It is evident that many others also want the ability to use the AGL app to pay Gas bills from their Power credit without the hassle of contacting AGL. This would also free up your agents. You should lessen the need to contact AGL. What is the status? Thanks.
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