About Pseudo68

Do AGL really care about their customers? Check out when the request was made and how many customers are asking for that feature to be implemented. tsk tsk tsk

I made this suggestion back in June 2019 and it seems others want this feature too. So what is the status of this request made 5 (FIVE) Years ago?

Hi David, Ok, I logged into the My Account page.Clicked Message Us..Virtual Assistant popped up.. typed in my requirement.. it then transferred me to an agent (8 minutes)…I requested “I would like to pay my Gas bill amount owing from my electricity credit”agent asked me “Should I transfer the total credit amount or only the due amount of $nn.nn?”Anyway, it was processed in the end with long response delays from the agent because it’s not live chat but rather a messenger service.Really can’t wai ...

Thanks @David_AGL for following up. It's just annoying that we need to call AGL.. then hear all the ACR options.. select the right option.. (if not go through the ACR options again)... then enter the account number, then enter date of birth.. wait for verification.. then wait.. wait for available AGL operator... and then once an operator picks up the call go through the rigmarole of requesting to pay gas from the electricity credit.. wait for that to be processed.. etc.. "get a reference numb ...