Hi David, Ok, I logged into the My Account page.Clicked Message Us..Virtual Assistant popped up.. typed in my requirement.. it then transferred me to an agent (8 minutes)…I requested “I would like to pay my Gas bill amount owing from my electricity credit”agent asked me “Should I transfer the total credit amount or only the due amount of $nn.nn?”Anyway, it was processed in the end with long response delays from the agent because it’s not live chat but rather a messenger service.Really can’t wai ...