
Internet
How can we help you?
Topics (3)
Internet Accounts & PlansQuestions and discussion about AGL's Internet plans and your AGL Internet account | 127 posts | Modems & HardwareQuestions and discussion about modems and other hardware used to get online with AGL | 104 posts | Internet - GeneralAll general questions and discussion related to AGL Internet | 263 posts |
Latest discussions
Lack of contact on the weekend on what might need urgent attention
Under Settings / Users, I discovered a "User" who was unknown to me and appeared to be from overseas. I would have liked to have cancelled this User asap but could not - it is Saturday. The Chat facility was of no use, so I finally rang and ended up with a person who could only handle Electricity ac
Question
•
Internet - General
2.3K
2
1
0
Accepted Solution
Internet bill rising from $54 to $82.99
I don’t know if anyone has the same issue. I just got the internet bill for December and it is extremely higher than my regular plan fee. I am on a $54 monthly plan but it is $82.99. I searched my mailbox and there is no any notification regarding this. I am not sure if it is an error.
Question
•
Internet Accounts & Plans
18.5K
5
0
0
No internet for 4 days
I've had no internet for four days now and have spent hours on the phone with the helpdesk who keep suggesting troubleshooting only then to be told there's an outage. I've wasted hours on the phone and am losing money as I run a business from home. I'm finding the service on AGL terrible. Is anyone
Question
•
Internet - General
2.7K
2
0
0
AGL cut my Internet without notifying me. Waiting for 12th day already.
I don't know why AGL cut my Internet since last Monday. I talked to over 10 AGL agents but no use. Even, I talked to AGL compliant team (called Expert team) but still the same. Who from AGL can help to resume my Internet?
Question
•
Internet - General
3.4K
2
0
0
Speed
I was with Telstra for years paying for 100 speed and never dropped below 99. I joined AGL ULTRA SPEED which is 1000 but as soon as I got connected using the modem I paid to AGL aero 6 plus my speed now is between 7 and 38. IS THIS SOME SORT OF A JOKE??
Question
•
Internet - General
2.7K
2
0
0
can’t find my wifi bill
I had a bill due today for my nbn wifi. I can only see electricity and gas in my account now and my wifi has gone and I cannot see the bill. It’s due today and I don’t know what to do
Question
•
Internet - General
3.2K
2
0
0
Optus Modem as BYO
Hey guys, I'm currently with Optus but was wondering if my modem would work as a BYO as I'm considering switching as I'm with AGL Energy. It's an OPTUS Ultra Wi-Fi Gen 2. I've heard that some Optus modems work but was wondering if it works with no issues such as if I were to get one AGL recommends.
Question
•
Internet - General
3.6K
2
0
0
Password change of NBN
Question
•
Internet - General
5.2K
3
0
0
NBN connection Credit check?
Recently signed up/had a modem delivered from AGL and the DSL light wont activate after being plugged in as instructed out of the box, Via live chat i've been told I need a credit check from NBN?This seems a strange process, given i've just moved in so dont really have any bills/documents with the n
Question
•
Internet Accounts & Plans
3.3K
1
0
0
