Internet Accounts & Plans

I have been having issues with correct billing from about March. I pay the correct amount for what plan we are on, but the incorrect billing never gets addressed in spite of me sending in copies of the invoices and asking for them to be fixed. With the switch to a new internet platform provider for

Since the transition to Aussie Broadband my NBN wireless drops out up to 10 times a day. Needs the modem to be restarted or reset each time. This never happened previously when AGL ran it. Have made 2 attempts to contact technical support via the phone. Have given up the wait after 2 hours . Totally

Internet bills are arriving not at all or way past due date! Yes we know that AustPost is slow but not for metro post in the same city! The image below shows my last internet account which does not show any data usage or other options... But what it does show is a paper account issued 7 days ago wit

My paper-bill which I pay for never arrives or once weeks after the due date!

I have used Aussie Chat only once to sort out my bundled discount, but after that, NOTHING! What has happen and why has it been removed from service even though AGL still refers to it... ...why?

Internet and phone support not available on AGL website yet the page is referred to on your app!

Outage in Elimbah with no notice or fix after 1 week. Staff on phone were oblivious in app it says you may be affected and end date being end of October what a joke! paying for a service that can’t be used!

As I expected, our VoIP / home phone no longer works after the Aussie Broadband transition, and once again our elderly 90s mother in law has no phone, doctor, dentist or otherwise. Next stop, complaint to our Fed MP, the only thing that worked last time. Zero care or interest in the elderly, disgust

[Personal details removed] This is the first time in my life, I am writing something like this. Circumstances have left me no choice as it is taking a huge toll on my mental health. I moved to a new house last week and being a first time customer signed up with AGL Electricity and Internet plan. Alt

Hi everyone, I’m reaching out to see if anyone else has experienced their bundle discounts disappearing after the recent backend migration to Energy Telco / Aussie Broadband. My NBN and two mobile lines had their recurring bundle discounts ($15 off NBN and $5 off each mobile line) applied without is