We recently switched our oven / stovetop to electricity which meant instead of gas for hot water + oven we now only have hot water.  However projected bill is higher by 20% period on period, and higher than last year.  I would have expected a significant decrease even taking into account July rate increase.  AGL were very condescending in the conversation -

 

for example

"the app just shows projection unless it has the meter read" - my answer - I've input the meter read onto the app.

I politely asked if there were any suggested ways to improve the cost - ie different plan (I'm on the best plan), different hot water system (no - she did suggest turning the theromosat down)

She said I had told her a number of times that we had removed the oven (as didn't seem she was getting it) which was quite rude and that she understood.  So again I asked why the increase.  No answer.

I asked if there was an exit fee if we switched to another provider - she said if we moved out there is a disconnection fee.  Then I questioned that and she clarified that no there wasn't an exit fee to switch.  

 

Any suggestions on a better provider?

 

Also the other plan has solar feed in tariffs so whilst slightly more expensive as we have solar would this be better?