About Dave-B

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Dave-B Switched-on
Thursday

Re: Swapping to AGL NBN - no warning for cutover - it just died at peak time

No, things did not get better after contacting customer service. They went downhill.Yes, I got told to wait for a text saying things were set up.And that I would have to do nothing but turn my equipment on and off again.I asked were they sure, there was nothing else? It was a TPG modem, and there was nothing I had to do?They were sure.Text arrived, I did as I was told, it was not working, rang again. Was told it was not AGL modem do they could not diagnose. I asked again, was there nothing I ...
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Dave-B Switched-on
2 weeks ago

Swapping to AGL NBN - no warning for cutover - it just died at peak time

Swapping NBN from TPG to AGL. Was told there would be no hassles, AGL would organize it all.Without warning, mid evening, AFTER the help desks had closed, an email from TPG arrived saying they'd disconnected the line, and the AGL "my account" page says "NBN account being set up".No prior indication during the sales call there would be downtime.No emails ahead of time about what day it might happen, how long the line would be down, what else I might need to do.No help desks open to advice what is ...
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