About Dave-B

Rank: Semiconductor

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Dave-B Semiconductor
01-06-2021

Re: Swapping to AGL NBN - no warning for cutover - it just died at peak time

It really is hit and miss. It's fairly obvious they have not integrated their internet service into their billing, their website, their app - anything.From looking at the history, they only recently bought what was a good local government co-op from regional NSW, but in trying to scale up to metro, they don't seem to have anything right because they just don't have the telco experience running change management, getting consistent staff training, etc, etc.Bills arrive in my email, but I can't p ...
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Dave-B Semiconductor
01-06-2021

Re: Swapping to AGL NBN - no warning for cutover - it just died at peak time

LaraCTry logging into your modem through the web interface (probably 192.168.x.1 - x could be 0, 1, 5, 10, 20, or 100. The username will usually be admin, and the password .... well, unless you set it to something, look up the factory default for your machine. Then go into the advanced settings and set it to "auto" for everything, that helped with me.
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Dave-B Semiconductor
06-05-2021

Re: Swapping to AGL NBN - no warning for cutover - it just died at peak time

No, things did not get better after contacting customer service. They went downhill.Yes, I got told to wait for a text saying things were set up.And that I would have to do nothing but turn my equipment on and off again.I asked were they sure, there was nothing else? It was a TPG modem, and there was nothing I had to do?They were sure.Text arrived, I did as I was told, it was not working, rang again. Was told it was not AGL modem do they could not diagnose. I asked again, was there nothing I ...
5 Replies 1 Like
Dave-B Semiconductor
29-04-2021

Swapping to AGL NBN - no warning for cutover - it just died at peak time

Swapping NBN from TPG to AGL. Was told there would be no hassles, AGL would organize it all.Without warning, mid evening, AFTER the help desks had closed, an email from TPG arrived saying they'd disconnected the line, and the AGL "my account" page says "NBN account being set up".No prior indication during the sales call there would be downtime.No emails ahead of time about what day it might happen, how long the line would be down, what else I might need to do.No help desks open to advice what is ...
5 Replies 0 Likes