About kpaton

Hi David, I understand exactly what 'supply' means and I stand by my statement that if you are not using the service you should not be charged the 'supply' fee as you are not being supplied anything. As I stated earlier, we have already paid for the network at our premises and should not be footing the bill for others 'supply'. This is purely a money generating exercise by retailers and if I could be bothered I'd cancel my service at the end of winter each year and then start it again at the s ...

Hi David, thank you for your response. I understand why you charge it, but it is unfair to be charging customers who aren't utilising the network for the customers that are. We have already paid for provision of the network to our properties and shouldn't be expected to pay for something we aren't using. At least a reduced supply charge for the months that there is no supply would be better than what we have now.

We only use gas 5 - 7 months of the year, yet we get charged a supply charge every month even when there is no supply.If no gas is being supplied to the property, it seems a bit steep to be hitting consumers up for a charge for the supply of nothing!Would be great to only get charged for the supply when you are actually supplying the product to the consumer.