About brendanjwhelan

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brendanjwhelan Switched-on
2 weeks ago

Re: Virtual Power Plant installation delay

Hi @LetThereBeLight Thanks again for your solar battery purchase. We sincerely apologise for the delay. Our team is working hard to ensure your solar battery is installed as soon as possible, but due to the challenges posed by COVID-19, it’s meant we're experiencing longer than anticipated wait times. Please send your contact details to batterysupport@agl.com.au and we will contact you regarding your solar battery installation. We look forward to supporting you on your renewable energy journey ...
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brendanjwhelan Switched-on
2 weeks ago

Re: VPP questions

Hi Kate Thanks for your question. Yes, the credits you receive on your AGL electricity bill for participating in AGL's VPP can be refunded. To arrange a refund you will need to contact AGL via your preferred channel on www.agl.com.au/contact-us. RegardsBrendan
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