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Missing Refund Cheque

Our account shows a refund cheque of $117.31 processed on 1/2/2021. It still has not been received (16/2). Even allowing for the Aust Post 2021 service standard, this seems a very long time to wait. Does anyone have a similar experience.?How long does a refund cheque take to be processed. AGL now has our bank details to enable DC in future as clearly refund cheques are not an acceptable method of refund.
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