Basil it would seem I am not alone in my frustration with AGL and the Peak Rewards program. I took part in 4 events on November and only got 1 email notification afterwards. I have spent a lot of time on the phone to the call centre and Peak Rewards with no real result. I spoke to the resolution dept and they promised to investigate and call me by Friday - 4 weeks ago - and still no response. I wonder whether upper management or media relations are aware of the utter disregard by AGL to its cust ...