I have recently encountered the exact same problem. Accounts and promo material from AGL were arriving via email as expected from the point when I was transferred into this regime. However the December account arrived on paper with the advice that "we've tried unsuccessfully to send your bill by email and need you to check you email address ..." I subsequently wasted 28 minutes of my life trying to sort this out with a helpful consultant who resent the account to my original address, and the ...
