About SJK123

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SJK123 Switched-on

Re: Re-charged for prior bills, incorrect calculation

Thanks, But if you read the detailed calculations I provided there you will see it was an accounts error on AGL's side that meant I was credited with my first 2 bills, then my 3rd bill then re-charged me for those that I had already paid. As a result, I had to pay a small amount extra and at no fault of my own as some of my usage was re-classified. I have actually received an offer of the same price on gas from another provider and was displeased with the response here so am switching. Thanks,St ...
4 Replies 0 Likes
SJK123 Switched-on

Re-charged for prior bills, incorrect calculation

I have recently switched to AGL, and paid my first two bills on time. I logged into my account in the lead up to my third quarterly bill to monitor things and noticed these bills had dissapered and my account was just in credit for the amounts paid. I have now received my 3rd bill and it actually charges me for my other prior 2 bills - with the credit applied. The calculation is slightly off vs what would have happened if my billing was correct however. The charges on my new bill were: Billing P ...
4 Replies 2 Likes