About jz_bne

As it happens, the ombudsman had already replied to my email when I answered earlier, and forwarded my complaint along to you with a reasonable timeframe for action. So I suppose you are happy to take the expensive option - let's see how expensive it gets for you from here! Honestly, considering the simplicity of my account problem and my patient approach, you should consider this an extremely regrettable (and if you care about customer service at all, pretty embarrassing) situation. Don't bothe ...

That was "n-i-p this in the bud", for anyone wondering.

Thanks for responding David. I'm not sure if we share similar definitions of "timed out" but I assure you, the online chat has left me hanging a few times since November 2022 (after the promise of a transfer by a consultant). You might need to read your log files a little closer. Happy to share transcript if that can help you. It sounds like the app might be my best chance to get a proper response, but I have to wonder, do I have a better chance of getting a useful "asynchronous" answer there th ...

Does anyone have any experience of speaking to AGL NBN customer support? Do they actually exist? I have been trying by phone, chat and email (numerous contacts over a month or so) and had literally no contact with anyone yet who can answer my questions. The call centre staff say "I need to tranasfer you to our NBN team" and then the line goes dead, or no one answers, or the chat times out, or I get no response to emails/complaints. It woud seem a bit creepy if I wasn't so angry! Can anyone help?