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Very High Electricity Bill

Hi, I received the bill today and guess what its 1014$ and we are only people and both working. We moved to a different place and this bill is from the unit. How can the bill be so high? The customer support was not helpful at all and she cut the call  I am living in double storey building with smart meter can totally see the usage with the heater on. This customer care lady keep on saying i have got heater on, but since 3 years i have always had heater on during winter for 30 min at night and ...
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