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Hi Neil, That is helpful, thank you. That figure was actually for one month. It has been freezing in our suburb, and our gas heating cost us 3 x more than usual this month. So my concern was whether the bill soothing will over-charge us (as normal months it only costs like $100 not $300). How long will it take to re-adjust the rate? I.e., do you automatically re-evaluate it at the start of every month or year? Or do I have to write a request to have it re-adjusted? I just don't want to over-pay ...

Hi, I just got a gas bill for $300 due at the end of this month, and I set up bill soothing to make this more affordable which turned out $68 a fortnight instead. My question is will I still be charged the $300 and then the bill soothing taking effect after this, or does the bill soothing include the existing bill I have for $300 but spread out over the year. A related question: When are bill soothing numbers re-evaluated? E.g., will it always stay at $68/fortnight, or is this updated based on u ...